Privacy Policy

When you request a consultation, we collect the details you provide: name, business name, work email, phone number, Shopify store URL, country, preferred package, approximate monthly revenue range, and your stated objective.

We also collect limited technical data such as device type, approximate location, and traffic source through privacy-conscious analytics.

We use consultation information solely to assess your enquiry, contact you about your mobile application project, and recommend a suitable implementation package.

With your separate, optional consent, we may send occasional product updates and mobile-commerce tips. You can withdraw this consent at any time.

We process consultation data on the basis of your consent and our legitimate interest in responding to business enquiries. Marketing communications are sent only with your explicit, separate consent.

We retain lead information only as long as necessary to evaluate and follow up on your enquiry, or as required to meet legal obligations.

Your information is handled within Livio Group and by trusted service providers that support our operations (for example, email and analytics). We do not sell personal data.

We apply reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, or loss. No method of transmission is perfectly secure; please use a work email you control.

As a team operating from Kosovo and serving international merchants, data may be processed in the EU/EEA or other jurisdictions with appropriate safeguards where required.

You may request access to, correction of, or deletion of your personal data, and object to certain processing. To exercise your rights, contact us at hello@liviogroup.com.

For any privacy questions, email hello@liviogroup.com.